Is your CMDB an asset or a cost?
Most CMDBs aren't broken — they're just not fully used. The processes that should depend on them have quietly built their own lists for information specific to their needs. A focused assessment that maps which processes rely on your CMDB and which have worked around it, measures data health against what those processes need, and sets a baseline you can track value against. Includes alignment with your developer portal where that's the gap.
Ready to automate — or just automating faster?
Most automation programmes pick candidates on value alone — and end up automating broken processes faster. With AI now on every operations roadmap the stakes have changed: deterministic automation fails loudly, AI fails plausibly, and organisations that never built the discipline can't shortcut to it. A focused assessment scoring your automation and AI candidates on value and readiness in equal measure — a quadrant-mapped backlog, a first recommended wave, and the readiness gaps to close before, or alongside, automating.
Can you ship a critical change in 48 hours?
For engineering leaders it's a question about the platform: most large organisations now have a platform team — far fewer can show it's made delivery measurably faster. For operations leaders it's the mirror question: when a critical change is called for, could your team ship it in 48 hours, or would change windows, manual steps, and an untested pipeline stretch it into weeks? A focused assessment of your estate's real delivery capability — what's adopted, what's bypassed, and where the time actually goes — with the blockers ranked by impact and a prioritised roadmap, whichever side of the house you sit on.
Every engagement starts the same way, with or without a formal assessment: where are you now, where do you want to go, and what's the gap. From there the shape is consistent — we help you get clear on the outcome, design the route across organisation, culture, data, and technology, and stay alongside you while it's delivered. The work below is where the gap gets closed.
Service Model Integration
Your teams re-key the same information between DevOps and ITSM tooling every day — deployment details into change records, ownership into the CMDB, incident context into chat. Every manual copy is a delay, an error waiting to happen, and a person doing a machine's job.
We help you connect the two estates without collapsing either: agreeing what information must flow and who owns it, designing the route, and steering your teams or partners through making it real.
The outcome: one picture of the estate everyone can act on — incidents resolved without hunting for owners, audits answered from live data, and your people doing work that needs a person.
CMDB & ITOM Modernisation
You've invested in CMDB but it still isn't trusted. Discovery that maps infrastructure but misses what matters, service models that don't reflect how the business actually consumes IT, thousands of CIs nobody uses — and every downstream consumer inherits the doubt: slower incidents, painful audits, automation that can't be let off the leash.
We help you turn the CMDB from a populated database into a working asset — refocusing discovery and service modelling on what's actually consumed, connecting the data to the processes that should be using it, and guiding your teams through the change.
The outcome: configuration data that incident response, auditors, automation, and AI can act on without checking first — faster resolution, cheaper compliance, and a foundation the rest of your roadmap can stand on.
Platform & Delivery Engineering
A platform earns adoption when the paved road is genuinely the fastest way to production — including the governance. Most platforms stop at the pipeline and leave developers to hit the change queue on the other side.
We help you make the paved road the whole road: shaping the platform strategy around what developers actually need, building the controls into the paths rather than after them, and brokering the agreements with change, security, and audit that a platform team can't reach on its own.
The outcome: a platform developers choose because it's faster — shorter lead times with governance intact, and a value story your leadership will keep funding.
Release Capability for Operations
Your change discipline is right for your cadence — but the business occasionally needs the cadence to change, and that's when the gaps show: environments only Dave can rebuild, pipelines that run twice a year, rollback plans that have never been executed.
We help you build the capability underneath your discipline — modern engineering practices across the ITSM-managed estate, coached into your own team rather than delivered as a handover document.
The outcome: the ability to ship a critical change in 48 hours when the business asks — with your change control intact, and the capability owned by your people, not rented from a consultant.
Automation & AI Delivery
Automation amplifies whatever it touches — including dysfunction. And AI raises the stakes: deterministic automation fails loudly, AI fails plausibly.
We help you scale automation and AI safely: choosing the right candidates for the right reasons, putting a governed operating model around them, and proving the discipline on your first real workloads before it's yours to run.
The outcome: AI and automation you can actually let loose — working use cases in production, each one proven under supervision before it runs alone, risk kept small and reversible, and a return you can measure in hours saved and faster resolution.
Beyond the project
Transformation fails in the follow-through — priorities drift, teams revert, and the gap between DevOps and operations reopens the moment attention moves elsewhere. Most of our client relationships continue past the first engagement: an ongoing partnership working across your teams, keeping the roadmap honest and the two sides aligned as reality changes.
Not sure where to start?
Our assessments are designed exactly for that. Short, focused engagements that surface where value is being left on the table — with a clear findings report, a prioritised roadmap, and a narrative your leadership can act on.